Where is your office located?
My office is in Matthews at 1020 Crews Rd., Suite L (Offices at Crews Center), right across
the street from the Matthews Police Department.  My office # is L3.  

What are your office hours?
I am primarily in the office Tuesday through Thursday.  I can accommodate early
appointments or late appointments, if needed.  I also return phone calls during normal
business hours Monday through Friday.

How do I know if you are the right therapist for me?
It is a big deal to choose a therapist, and I am glad to offer a 15-20 minute phone
consultation to see if I am a good fit for you.  I am pretty aware of my strengths and my
limits, and will be glad to refer you to someone who may be a better fit for you if we
determine that I am not.  

What should I do if I need to see someone immediately and cannot wait for
the next available appointment?
You have several options available to you:
1.  If you are in immediate crisis or danger, you can call 911.
2.  In Mecklenburg County you can call the Mobile Crisis Team at 704-566-3410.  In
Union County, you can call 704-296-6200.
3. You can call CMC-Randolph's 24 hour call center at 704-444-2400 or go to the
psychiatric ER at CMC-R which is open 24 hours/day.  You can also go to your closest
medical emergency room for treatment.

How long are the sessions?
The initial session is scheduled for 75-90 minutes in order to allow time for adequate
information-gathering, reviewing paperwork, and identifying therapeutic goals.  
Subsequent individual psychotherapy sessions are typically 45-60 minutes.  Group
sessions are typically 75-90 minutes.

How long will I be in therapy?
The length of therapy varies from individual to individual, depending on the situation and
the client's goals.  My goal is  not to keep my clients in therapy forever, but to help them
reach their goals and function without my help.  Typically, most clients see some
improvement within 6-12 sessions but this is not a firm time limit and there is no guarantee
that clients will reach their goals in this time frame.

Do you take insurance?
At this time, I am in-network for Medcost/CBHA and some BCBS plans (effective 5/1/14),
and am considered out-of-network for all other insurance providers; many insurance plans
provide reimbursement at a different rate for out-of-network providers so my services
may be partially covered.  I am glad to provide a receipt or other documentation so that
you can file a claim with your provider.  It is your responsibility to determine if your
insurance covers psychotherapy services.

What is the cost of a session?
The initial intake session is scheduled for 90 minutes at $150.  Individual follow-up
sessions are 45 minutes at $100 or 60 minutes at $125.  The cost of a group varies,
depending on the group, but typically runs around $60 per group session, plus cost of
materials.  Please call for more information on available groups and the cost.
Alicia McArthur, Licensed Professional Counselor -Content copyright 2013, all rights reserved.
Serving Charlotte - Matthews- Waxhaw - Indian Trail - Stallings - Union County, North Carolina  
Call 704-989-9690 to schedule a therapy appointment.